Refund and return policy


5.1. The Distance Contract with the Customer will be considered concluded and binding for the Parties upon receipt by Pagnini Saverio Sauro of the purchase order by the

5.2. Pagnini Saverio Sauro will confirm the order received by transmitting the order confirmation to the e-mail address that the Customer will have indicated when registering on the Site. This order confirmation will contain – as required by applicable legislation – a summary of the conditions general and specific applicable to the distance contract already stipulated, information relating to the essential characteristics of the goods or services and a detailed indication of the price, means of payment, withdrawal, delivery costs and applicable taxes

5.3. The order and receipt are considered to have been received when the Parties to whom they are addressed have the opportunity to access them.


6.1. The provision of customized Products and / or Services – where provided on the Site – is subject to a specific request from the Customer, in compliance with the instructions and conditions published from time to time on the Site. Pagnini Saverio Sauro informs the Customers that for to be able to purchase these Products, advance payment may be requested as the only payment method. Furthermore, in accordance with current legislation, the right of withdrawal in favor of the consumer customer is excluded under these distance contracts.


7.1. Unless otherwise agreed between the Parties or except in cases where – with appropriate notice – Pagnini Saverio Sauro informs the Customer of different order execution times received based on the specific requests, the transmitted order will be processed within the maximum term of thirty days from the day following the day on which the Customer sent it in the manner specified on the Site.

7.2. As a mere non-binding indication, the delivery times of the Products will generally be 10 working days for Italy, 12-13 working days or Europe and in addition 3 or more working days for countries not belonging to the European Union and they will run from the 24 hours following the date of receipt of the payment. It is confirmed again that the times are indicative and not binding for Pagnini Saverio Sauro. Holidays should not be calculated on the normally indicated delivery days. The days indicated for delivery must be understood as working. The products ordered during the holidays or during the holiday closing period will be processed when the company reopens. Upon delivery of the Product to the forwarder, carrier or post office, the risk relating to the transport of the Products will be borne by the Customer. The purchase invoice is attached to the products ordered and then contextually delivered.

7.3. In the event of non-execution of the order by Pagnini Saverio Sauro due to the unavailability, even temporary, of the Product or Service requested, within the following thirty days, Pagnini Saverio Sauro will inform the consumer customer a) to fulfill by carrying out a supply other than that agreed upon, of equivalent or higher value and quality, where the consumer Customer specifically accepts it in response to the communication with which Pagnini Saverio Sauro informed him of the unavailability of the Product or Service requested; b) reimbursement of any sums already paid for the payment of the supply, in the event that the consumer customer does not intend to accept a supply other than that agreed upon, of equivalent or higher value and quality.


8.1. For only Customers represented by consumers, the withdrawal right is exercised (therefore excluded for Customers represented by professional natural persons and / or legal persons) on the basis of the conditions and methods that follow.

8.2. Pursuant to art.52 of the Consumer Code (as amended by art.1 co.1 of Legislative Decree 21.02.2014 n.21) the consumer customer has the right to withdraw from the distance contract already concluded without any penalty and without specifying the reason, within fourteen days from the day on which the same consumer customer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods, except as established in the following article 9 of these general conditions of sale (“Exclusion of the right of withdrawal”).

8.3. The right of withdrawal is exercised by sending a written communication to the registered office of Pagnini Saverio Sauro only by registered letter with acknowledgment of receipt, within the deadline set out in clause 8.2 above. The communication can be anticipated, always within the same term, also by telegram, e-mail and fax (at the addresses specified in these general conditions), provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. The registered letter will be deemed sent in good time if delivered to the accepting post office within the term referred to in clause 8.2. The acknowledgment of receipt is not an essential condition to prove the exercise of the right of withdrawal. In order to exercise the right of withdrawal, the consumer can use the model withdrawal form shown below: Model withdrawal form (pursuant to Annex I part B of the Consumer Code) – Recipient [name, geographic address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]: – With this I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*) – Ordered on (*) / received on (*) – Name of the consumer (s) – Address of the consumer (s) – Signature of the consumer (s) (*) Cancel the useless wording.

8.4. The deadline for exercising the right of withdrawal starts: a) for the Products, from the day of their receipt by the consumer Customer; b) for services, from the day of conclusion of the Distance Contract.

8.5. The substantial integrity of the Product to be returned following the exercise of the right of withdrawal is an essential condition for the exercise of the right.


9.1. The consumer customer cannot exercise the right of withdrawal provided for in the clause that a) of service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by Pagnini Saverio Sauro b) the supply of goods made to measure or clearly personalized; c) of contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance works. If, on the occasion of this visit, Pagnini Saverio Sauro provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to these additional services or goods.